Refund policy

At A&I Home Interiors, we want you to be fully satisfied with your purchase. If you decide your item isn’t right for you, our Returns & Refunds Policy below explains how returns work, any fees that may apply, and how refunds are processed.

1. Return Eligibility

1.1 Beds & Bed Frames

  • Returns accepted within 30 days of delivery.
  • Items must be:
    • Unused
    • In their original packaging
    • In resaleable condition
  • Return shipping costs are the responsibility of the customer.
  • A restocking/return fee applies for preference-based returns (e.g. change of mind about size, style, or colour), starting from £70.

1.2 Mattresses

  • Mattresses are eligible for return within 30 days of delivery, subject to the conditions below.
  • For hygiene reasons, all mattress returns are carefully inspected.
  • Mattresses that are used or show any signs of wear (e.g. stains, marks, odours, visible sagging, or damage) will not be accepted.
  • Regardless of returns, all mattresses are covered by our 5-year manufacturing warranty against defects.

1.3 Items That Do Not Fit

Before ordering, please ensure your item will fit through:

  • Doorways
  • Staircases
  • Hallways
  • Tight corners

If delivery cannot be completed due to access issues (for example, the item does not fit into your property), a £75 return fee will apply.

If you are unsure, you are encouraged to contact us before placing your order.

1.4 Non-Returnable Items (Custom & Made-to-Order)

The following items are non-returnable and non-refundable under all circumstances:

  • Custom or made-to-order items
  • Non-standard bed sizes
  • Non-standard headboard sizes

These products are made specifically for you and cannot be resold.

2. Return Process

To request a return, please contact our customer service team (details in Section 6) with:

  • Your full name
  • Your order number
  • Details of the item(s) you wish to return
  • The reason for return
  • Clear photos of:
    • The item
    • The item fully packaged and ready for collection (if we are arranging collection)

We will review your request and confirm:

  • Whether the item is eligible for return
  • Any applicable fees or deductions
  • The next steps and return/collection arrangements

3. Return Fees & Deductions

3.1 Standard Fees

  • If we arrange collection, a £75 collection/return fee will be deducted from your refund.
  • You may also arrange your own return; in that case, you are responsible for all return shipping costs. Please contact us for the correct return address and instructions.

3.2 Condition Deductions

If an item is returned in poor, used, or damaged condition, including but not limited to:

  • Stains or odours
  • Torn or marked fabric
  • Structural damage
  • Missing parts or fixings

…we reserve the right to deduct up to 75% of the item’s value from your refund, depending on the severity of the condition.

4. Packaging & Assembly

  • If you selected our assembly service, our team can remove and dispose of the packaging at the time of delivery.
  • If you later decide to return the item, you are responsible for providing suitable packaging so the item can be safely transported back to us.
  • We strongly recommend keeping the original packaging if you are unsure about your purchase.
  • To approve a return and arrange collection, we will require clear photos showing the item properly packaged and ready for pickup.

5. Refunds

  • Refunds are processed after:

    1. The returned item has been received, and
    2. It has been inspected to confirm it meets our return conditions.

  • Refunds are issued to the original payment method only.

  • Once your refund is processed, please allow up to 5 working days for funds to appear in your account, depending on your bank or payment provider.

Any applicable:

  • Return/restocking fees,
  • Collection fees, and/or
  • Condition-related deductions

…will be clearly itemised and deducted from your refund amount.